LifeWave Energy Patch Customer Service
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Independent Distributor | Click Life Wave Logo for Home Page |
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Two small patches constructed from water, oxygen, and amino acids sealed inside a plastic shell |
Delivery To You
To make sure you
receive your Life Wave Energy Patches,
we put tracking or insurance on all packages regardless of the shipping method
you choose. And yes, we deliver to all addresses including PO Boxes.
Ordering on Friday after 12 noon through Monday before 12 noon central time constitutes the following situation: The industry standard is . . . Business days (holidays and weekends are not considered business days) for delivery start counting on Tuesday. Tuesday would be day 1, Wednesday - day 2, Thursday - day 3, Friday - day 4, the next Monday - day 5, and so on.
If you choose overnight delivery on Friday after 12 noon through Monday before 12 noon central time, your order would go out on Monday and you would receive it Tuesday. If you choose overnight delivery on Friday before 12 noon central time, your order would go out on Friday and you would receive it Monday.
Another example: If you choose 2-3 business days delivery and order after 12 noon on Wednesday, day 1 would be Friday, day 2 Monday, and day 3 Tuesday. In this situation, ordering after noon on Wednesday is like ordering on Thursday before noon. If you order before 12 noon central time on Wednesday, day 1 would be Thursday, day 2 Friday, and so on.
Another example: If you choose 5-7 business days delivery and order after 12 noon on Thursday, day 1 would be Monday, day 2 Tuesday, and so on. In this situation, ordering after noon on Wednesday is like ordering on Thursday before noon. If you order before 12 noon central time on Thursday, day 1 would be Friday, day 2 Monday, and so on.
Return
Policies
Only unopened product may be returned for a refund if we receive it back
within 30 days of the date of purchase. Opened product will not receive
a refund. We will refund shipping charges if product is defective or
shipped as a result of our error -- otherwise, we do not refund shipping
charges. All refunds will be made in the form of a credit to your credit
card or rebate check. All refunds are performed at the end of the month
that we receive the product back from you.
When returning product, the original receipt (or copy) is required so we can track who gets the credit. We are not responsible for returned product that is not accompanied with the original receipt (or copy). Also, we suggest you use some form of tracking such as delivery confirmation or insurance so you have proof you sent it. Returns are subject to a 20% re-stocking fee.
Damages
LifeWave Energy Patch makes
every effort to safely secure and ship all packages but we understand that
sometimes merchandise can be damaged during the shipping process.
Merchandise damaged during shipping should be reported to World Class Herbs
within 24 hours of receipt. We will contact the shipping company for
visual inspection of the merchandise and box. We will then issue you
credit for the amount of any confirmed damaged merchandise or re-ship you new
product.
Returned Checks
We welcome and
encourage payment by checks, however, understand that physically sending a
check for payment takes a longer period of time for you to receive your
product. In comparison, funds are approved and released immediately when
paying by credit card. Checks that come back to us insufficient are
charged an additional $20 to cover bank charges and processing fees. We
accept only money orders or cashiers checks for the $20 fee in addition to the
insufficient check.
Back Orders
We regularly stock
every item you see in our website. Although every attempt is made to maintain
inventory of each product we carry, occasionally we run out due to unusually
high demand. In this event, we will give you an estimated time of
availability and give you the choice of canceling the out-of-stock items,
holding off shipment of your entire order until the product is available, or
receive a partial shipment of the in-stock items first and the out-of-stock
items when they are available. No additional shipping charges will be
incurred for partial shipments.
Shipping Outside The
USA
Most product we
offer can be shipped to countries outside the USA. However, there are
some countries that will not let some product through to you. Each
country may have different policies concerning LifeWave
Energy Patches.
Policies can change without notice. Therefore, we have no way of knowing
what can and cannot be shipped to you. If you order it, we ship it.
It is your responsibility for knowing your country's policies. We are
not responsible for product detained or confiscated by your country and
therefore cannot give refunds in this case. Please check with your
country's customs office concerning the product you want before you purchase.
Canada, Italy, and France
We have been informed
that Canada is confiscating product (particularly lysine, andro, and
testosterone related products) on a random basis. Italy and France
Customs have always been problematic on simple things such as flax seed oil
and protein. Again, we are not responsible for product detained or
confiscated by your country and therefore cannot give refunds in this case.
If you have questions that are not answered here about Life Wave, please call or email below.
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